To help ensure that your package arrives safely, provide a safe and secure daytime address.
We are not responsible if any parcel gets lost in transit or stolen from where you live.
Please allow extra time due to COVID-19 delays and peak shipping periods.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Orders placed before 1 pm (AEST) will be posted the same day. Please allow 1-5 days for rural areas.
Express shipping within Australia1-3 days.
Standard shipping within Australia Please 2-5 days.
HOW DO I TRACK MY ORDER?
Please check your emails for your tracking so you can monitor your delivery on auspost.com.au
WHAT HAPPENS IF I'M NOT HOME TO ACCEPT MY ORDER?
International Standard Shipping generally takes 1–4 weeks* after dispatch depending on the destination. This service provides full tracking and is free for any orders over $119 , and a flat rate fee of $18 otherwise.
International Express Shipping generally takes 2–5 business days after dispatch. The courier used will be selected based on the fastest available at the time of shipping. This service provides full tracking and is automatically upgraded for any orders over $400 at no extra charge, and is a flat rate fee of $18 otherwise.
Note: Currently there are worldwide shipping delays due to the effects of COVID-19. While our warehouse ninjas are still working at lightning speed to pack and ship your order as quickly as possible, there may be delays out of our control once your order leaves our warehouse and goes into the postal system.
Duties/Customs fees: Some countries may charge import duties and taxes or other random fees. The courier may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees. We suggest you find out what fees are applicable in your country before you order.
Parcels shipped via International Express cannot be delivered to a PO Box, APO, FPO.
Please allow an additional business day for the Warehouse team to process your order if it was placed on a weekend, during peak times (e.g. Christmas, Boxing Day and after major releases) or an Australian public holiday. Even packing ninjas need a break every now and then!
Orders placed after 12pm AEST will require an additional business day to be shipped.
*Delivery dates may vary due to the courier’s network, and/or the time it takes to be processed through Customs.
WE ENDEAVOUR TO HAVE YOUR ORDERS SHIPPED ON TIME.
FREE SHIPPING FOR ORDERS OVER $160
ORDERS $159 AND UNTER = $10 SENT VIA AUSTRALIA POST
WE SHIP ALL OUR ORDERS FROM NEWCASTLE IN PLASTIC-FREE.